Privacy Policy

1. Entities collecting personal data

1.1 The website accessible under www.tinnitusrelieftherapy.com (the “Website”) and the Tinnitus Relief Therapy are both operated by Tinnitus Relief Therapy B.V., established in St. Eustatius with address Behind the Mountain #21, St. Eustatius, Dutch Caribbean (the “Company”).

1.2 This privacy notice is issued on behalf of the Company. When we refer to Tinnitus Relief Therapy , "we", "us" or "our" in this privacy notice, we mean the Company who is responsible for processing your data.

1.3 Your data is processed and stored in St. Eustatius, Dutch Caribbean.

1.4 If you have any questions, concerns or requests regarding this privacy notice, how we handle your personal data or any other issue related to personal information, please contact info@tinnitusrelieftherapy.com.

2. Collection of personal data

2.1 As a visitor to the Website, you may participate in several activities without providing personal information.

2.2 However, if you register to receive newsletters, info or make appointments for treatments in or request for information about the Tinnitus Relief Therapy or the Low-Level Laser Therapy (LLLT) and or other services, we may collect the following personal information about you in order to provide these services to you:

all contact information provided by you such as your name, telephone, address and e-mail address;

information regarding your medical condition and physical complaints involving suspected tinnitus or hearing loss;

billing information such as the number, expiry date, card type and billing address.

we collect anonymized data in Google Analytics on browsing behavior, click behavior and demographics ( such as age category, gender, location and interests).

2.3 As with most websites, the Company or third-party sub-processors authorized by the Company may collect certain technical and routing information about your computer or IP address when you use the website to facilitate your use of the Website and associated services. We use these environmental variables to review and simplify the way you use the Website and associated services. We also use environmental variables to measure traffic patterns on the Website. To better understand the needs of our visitors, we may occasionally link such information to your personal data.

2.4 To reduce errors in our database, validate our users, and prevent abuse of our system, we may occasionally supplement the personal data you have entered with third-party information. For example, we may supplement your contact information with address information provided by others to qualify your information and prevent errors in our database. We may supplement the information we collect directly from you with information stored in third-party databases, such as demographic data or business information, to increase the likelihood that any promotional material we send to you will be relevant and of interest to you.

3. Updating your personal data and privacy preferences

3.1 Upon request, the Company will provide you with information on whether we hold any of your personal data or process it on behalf of a third party. Please contact us at info@tinnitusrelieftherapy.com if you would like to request this information.

3.2 You have the right to request us to update, revise and/or erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can do this by sending an email including your request to info@tinnitusrelieftherapy.com.

4. How your personal data is used

4.1 The Company collects your data to provide you with the Company’s services, comply with legal obligations and improve our products and services. Your personal information will not be shared with or sold or rented to third parties in any way other than as described in this Privacy Policy. The Company may use this information for the following purposes:

implement your treatment agreement;

identification and age verification for treatment;

process your financial transactions;

send you confirmations for an appointment or order;

respond to your customer service requests, queries and problems;

manage your account or personal file;

to send product, services and treatment information requested by you;

advertisement for services and products of Tinnitus Relief Therapy;

notify you of special offers and services from Tinnitus Relief Therapy;

administer promotions relating to the Tinnitus Relief Therapy;

investigate, prevent or punish illegal activities and/or violations of our Terms;

meet our research and product/service development needs and to improve our website, services and offerings;

for quality improvement of healthcare provision;

protect and defend our rights or property;

personalize your experience, such as targeting our services to you;

Research.

4.2 We retain information we collect through cookies, log files, transparent images and/or third-party sources to create a summary of your preferences. We will link your personally identifiable information and/or member usage history to information in the summary to provide tailored promotions and marketing offers, to improve site content for you and/or to determine your preferences.

5. Sharing personal information

5.1 We [may] use one or more third-party companies offering payment services to bill you for the use of our goods and services. To our knowledge, no personally identifiable information is retained, shared or stored with these companies for any other purpose.

5.2 Access to Personal Information will only be granted to those employees, contractors and agents who need these data to control, develop or improve our services. Our employees and third parties contracted by us will be held to respect the confidential nature of your Personal Information. We may share personal information with certain companies that provide services in connection with Tinnitus Relief Therapy. We share only the personal data necessary for them to provide these services. We require any company with

whom we may share this personal information to protect the data in a manner consistent with this Privacy Policy and to limit the use of such personal information to performance or services in connection with the Tinnitus Relief Therapy.

5.3 Personal information will not be sold or otherwise provided by us to other companies for the purpose of marketing their own products or services.

5.4 Should we be involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your Personal Information may be transferred as part of that transaction. The rights and obligations as described in this Privacy Policy will also apply to your relationship with

the new entity.

6. Retention of data

We will in principle retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy: for as long as your information is needed to provide Tinnitus Relief Therapy services to you or it is required to comply with our legal obligations. Your treatment file has a retention period of 10 years. If you wish to delete your account or request that we no longer use your persona; information to offer you services, please contact us at info@tinnitusrelieftherapy.com. We will try to respond to your request within two (2) weeks. In any event, we will delete your information within three (3) months after your request to do so.

Your rights

You have the right to inspect the data we process about you. You are entitled to a copy of your treatment file. You also have the right to adjust, correct, supplement, transfer or delete the data.

To exercise these rights, please contact us at info@tinnitusrelieftherapy.com. A request to identify you can be part of the procedure so that we can be sure that the request comes from you.

7. Choice, opt out unsubscribe from marketing communications

You may opt out of receiving email updates and newsletters from our Tinnitus Relief Therapy by indicating this by email at Tinnitus Relief Therapy. The choice to opt out of such communications is also generally available during the registration process and an option to unsubscribe to future marketing communications will also be available in such email updates and newsletters.

8. Where we send your data

We may transfer your personal information outside of St. Eustatius including to countries that have a different data protection regime. In case of cross border transfer, we transfer the personal information based on contractual clauses that impose equivalent data protection obligations directly on the recipient, on the consent included in this Privacy Policy.

We always request your specific permission to transfer health data/treatment data to countries outside St. Eustatius, and to send your data to organizations and persons not directly involved in the treatment.

We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your personal data and other personal information. However, no method of transferring information over the internet or storing it electronically is 100% secure. While we take into account the sensitivity of the personal information we collect,

process and store, and the current state of technology to use these measures to protect your personal information, we cannot guarantee absolute security.

If you have any questions about security on our websites, and the storage of your data, please contact us at the following e-mail address: info@tinnitusrelieftherapy.com

9. Cookies

We use cookies and other tracking technologies to enhance your browsing experience and to protect the Website against spam robots. For more information, please refer to our Cookie Policy

10. Changes to the Privacy Policy

10.1 The Company reserves the right to change the Privacy Policy from time to time in its sole discretion and will notify you by email or on the home page of the Website when we make material changes to the privacy policy and before the change takes effect. We therefore encourage you to review this page every so often. If because of these changes you wish to change the way we may use your personal data, you may do so by sending an email to info@tinnitusrelieftherapy.com.

10.2 You will be deemed to have been informed of any material changes to the Privacy Policy and to be affected by them after such notice has been posted on the Website, except for the following situation: If at the time you provide personal information to us (as is currently the case) you were given the opportunity to limit the extent to which such information is used to communicate with you, whether by us or third parties, we will not

change those preferences without your explicit consent.

10.3 Links to third-party websites

Our Website may contain links to other websites that may have privacy policies different from our Privacy Policy. If you post personal information on such a site, that information will be treated in accordance with the privacy policy of the relevant site. We encourage you to carefully read the privacy policies of sites you visit.

11. Social media widgets

Our Website may employ social media features such as Facebook's Like button and widgets such as a Share button or interactive mini-programs running on our Website. These features may collect your IP address, track which pages you visit on our site and set a cookie in order for the feature to work properly. Social media features and widgets are either hosted externally or directly on our site. Your interactions with these features are subject to the privacy policy of the company that provided the feature.

12. Privacy related complaints

12.1 Individuals located in certain countries, including the European Economic Area, may have certain legal rights related to their personal data. If you are subject to certain legal exemptions that provides you with more rights then stated in this Privacy Policy, please contact us via info@tinnitusrelieftherapy.com.

12.2 To the extent us processing your personal data is subject to the European General Data Protection Regulation, we rely on our legitimate interests and your provider consent to process your data. Where we process certain personal data for our own direct promotional purposes, you have the right at any time to object to the use of your personal data for this purpose by emailing us at info@tinnitusrelieftherapy.com.

12.3 We take the privacy concerns of the users of our Website and the visitors of our Tinnitus Relief Therapy seriously. If you believe that we have not adhered to this Privacy Policy, please contact us at info@tinnitusrelieftherapy.com or address your complaint letter to Tinnitus Relief Therapy, Behind the Mountain #21, St. Eustatius, Dutch Caribbean. In

your email or letter, please describe in as much detail as possible the ways in which you believe that we have not complied. We will promptly investigate your complaint.

If you have any questions about this privacy policy, the practices of this website or your experience with this website, please contact us at info@tinnitusrelieftherapy.com.

Last modified date: 06-06-2024